Scale Your Travel Business
Across Kerala

01 Introduction

Welcome to OTA 24 Hours. These Partnership Terms and Conditions govern the relationship between OTA 24 Hours and our esteemed partners. By joining our network, you agree to comply with these terms.

02 Partner Responsibilities

• Maintain accurate and up-to-date information regarding services, pricing, and availability.
• Provide high-quality services to customers booked through the OTA 24 Hours platform.
• Comply with all local laws and regulations governing your specific industry.

03 Commission & Payments

OTA 24 Hours operates on a commission-based model. Commissions are deducted from the total booking value. Payment cycles are processed bi-weekly unless otherwise agreed in writing.

04 Termination

Either party may terminate the partnership with a 30-day written notice. OTA 24 Hours reserves the right to suspend any partner account immediately in case of fraud, poor customer service, or breach of terms.

01 Check-In & Availability

Early Check-In and Late Check-Out requests are subject to property availability and company confirmation.

02 Staff Protocols

All on-site staff members must strictly adhere to the company's designated uniform and grooming standards.

03 Rate Confidentiality

Partners must maintain strict confidentiality regarding agreed B2B rates. Under no circumstances should these be disclosed to guests.

04 Direct Collections

Payments for extra occupants or additional services requested on-site must be collected directly from the guest by the property.

05 Guest Identification

A valid government-issued photo ID with address proof must be collected and verified for all guests upon arrival.

06 Safety & Prohibitions

• The use, possession, or provision of illicit drugs is strictly prohibited.
• Serving or consuming liquor is not allowed on the premises.
• Items involving open flames (candles, stoves, etc.) are strictly forbidden.